Welcome to our help and support page.
\r\nTo direct you to the assistance you need, please choose one of the options below.
For all general enquiries related to Shell forecourts, shop and facilities.
\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n", "image": {"src": "/help-and-support/jcr_content/root/main/section_2085605999_c/simple/promo.shellimg.png/1694427065936/pecten__q-844fa71a.png", "alt": "Shell Pecten logo", "width": 1822, "height": 1026}}, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_2085605999_c/simple/promo"}, {"organism": "CallToAction.Stacked", "color": "brand1", "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_2085605999_c/simple/call_to_action", "model": {"links": [{"name": "Service stations help", "value": "/help-and-support/help-centre.html"}]}}], "colspan": 4, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_2085605999_c/simple", "model": {}}, {"organism": "Container", "children": [{"organism": "PromoSimple", "color": "brand1", "model": {"title": "Shell GO+ Rewards", "text": "For all enquiries related to the Shell GO+ Rewards loyalty programme.
\r\n", "image": {"src": "/help-and-support/jcr_content/root/main/section_2085605999_c/simple_copy/promo.shellimg.jpeg/1719490381493/shell-go-plus-rewards__q-844fa71a.jpeg", "alt": "Shell GO+ Rewards logo", "width": 3840, "height": 2160}}, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_2085605999_c/simple_copy/promo"}, {"organism": "CallToAction.Stacked", "color": "brand1", "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_2085605999_c/simple_copy/call_to_action", "model": {"links": [{"name": "Shell GO+ Rewards help", "value": "https://www.shell.in/help-and-support/help-centre.html/help-centre/category/21398365121041/Shell-Go"}]}}], "colspan": 4, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_2085605999_c/simple_copy", "model": {}}, {"organism": "Container", "children": [{"organism": "PromoSimple", "color": "brand1", "model": {"title": "Shell Recharge", "text": "For all enquiries related to Shell Recharge, our EV charging service.
\r\n\r\n\r\n\r\n\r\n", "image": {"src": "/help-and-support/jcr_content/root/main/section_2085605999_c/simple_copy_1344898932/promo.shellimg.png/1694427112738/srs__q-844fa71a.png", "alt": "Shell Recharge logo", "width": 1822, "height": 1026}}, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_2085605999_c/simple_copy_1344898932/promo"}, {"organism": "CallToAction.Stacked", "color": "brand1", "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_2085605999_c/simple_copy_1344898932/call_to_action", "model": {"links": [{"name": "Shell Recharge", "value": "https://www.shell.in/help-and-support/help-centre.html/help-centre/category/21398418096401/EV-Charging"}]}}], "colspan": 4, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_2085605999_c/simple_copy_1344898932", "model": {}}], "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_2085605999_c", "model": {}}, {"organism": "Container.Section", "children": [{"organism": "Container.List", "children": [{"organism": "ListItem", "color": "brand2", "colspan": 4, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section/list/list_item", "model": {"title": " ", "links": [{"name": "General Customer Support", "value": "https://www.shell.in/help-and-support/help-centre.html/help-centre/category/21398362758801/General-Customer-Support", "icon": "/content/dam/shell/icons/global/status/alert-square.svg"}]}}, {"organism": "ListItem", "color": "brand2", "colspan": 4, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section/list/list_item_copy", "model": {"title": " ", "links": [{"name": "Shell Stations & Lubricants", "value": "https://www.shell.in/help-and-support/help-centre.html/help-centre/category/21398365612305/Shell-Stations-Lubricants", "icon": "/content/dam/shell/icons/global/business/oil-can.svg"}]}}, {"organism": "ListItem", "color": "brand2", "colspan": 4, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section/list/list_item_copy_14909061", "model": {"title": " ", "links": [{"name": "SVPR Program", "value": "https://www.shell.in/help-and-support/help-centre.html/help-centre/category/21398416412305/SVPR-Program", "icon": "/content/dam/shell/icons/global/travel/truck.svg"}]}}, {"organism": "ListItem", "color": "brand2", "colspan": 4, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section/list/list_item_copy_120635122", "model": {"title": " ", "links": [{"name": "Careers", "value": "help-and-support/help-centre.html/help-centre/category/21398393558929/Careers", "icon": "/content/dam/shell/icons/global/business/badge.svg"}]}}, {"organism": "ListItem", "color": "brand2", "colspan": 4, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section/list/list_item_copy_1563386492", "model": {"title": " ", "links": [{"name": "New Business Opportunities", "value": "help-and-support/help-centre.html/help-centre/category/21398417696785/New-Business-Opportunities", "icon": "/content/dam/shell/icons/global/business/credit-cards.svg"}]}}, {"organism": "ListItem", "color": "brand2", "colspan": 4, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section/list/list_item_copy_1408179720", "model": {"title": " ", "links": [{"name": "Contact Us - Shell Support", "value": "/about-us/contact-us.html", "icon": "/content/dam/shell/icons/global/business/support.svg"}]}}], "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section/list", "model": {}}], "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section", "model": {}}, {"organism": "Container.Section", "color": "brand1-subtle", "children": [{"organism": "PromoSimple.Text", "color": "inherited", "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_12895197_cop_133597306/text", "model": {"text": "We would like to inform you that our working hours are changing to 09:00 hrs till 18:00 hrs effective 1st March 2025 and we support Monday to Saturday excluding Sundays and National Holidays.
\r\nHowever, please note that there are no changes in our contact details, your queries will be answered as received to the below contact details.
\r\nEmail: generalpublicenquiries-in@shell.com
\r\nTel: 044-3099 1103, 044-4344 2650
Commerzone, Block-2, No.2,
\r\n200 Feet Radial Road,
\r\nPallikaranai,
\r\nChennai \u2013 600100
\r\nIndia
\r\nTel : +91 44 46945101
\r\nFax : +91 44 46945218
Level 9A, Two Horizon Centre
\r\nGolf Course Road, DLF Phase V
\r\nSector - 43
\r\nGurgaon - 122002
\r\nHaryana
\r\nTel.: +91 124 6661500
Level 9A, Two Horizon Centre
\r\nGolf Course Road, DLF Phase V
\r\nSector - 43
\r\nGurgaon - 122002
\r\nHaryana
\r\nTel.: +91 124 6271500
\r\nFax.: +91 124 6271600
New Technology Centre Bangalore
\r\n(Plot No - 7, Bangalore Hardware Park,
\r\nShell Technology Centre, Devanahalli Industrial Park,
\r\nMahadeva Kodigehalli, Bengaluru - 562 149
New Technology Centre Bangalore
\r\n(Plot No - 7, Bangalore Hardware Park,
\r\nShell Technology Centre, Devanahalli Industrial Park,
\r\nMahadeva Kodigehalli, Bengaluru - 562 149
Commerzone, Block-2, No.2,
\r\n200 Feet Radial Road,
\r\nPallikaranai,
\r\nChennai \u2013 600100
\r\nIndia
\r\nTel : +91 44 46945101
\r\nFax : +91 44 46945218
Office No. 2008, The Address, Westgate - D Block
\r\nNr. YMCA Club, S. G. Highway, Makarba
\r\nAhmedabad, Gujarat
\r\nIndia - 380051
Tel. +91 79 47554100
\r\nFax. +91 79 47554101
Shell India Markets Pvt Ltd
\r\nRMZ Ecoworld
\r\nCampus 4A & 4B,
\r\nSarjapur Marathahalli, Outer Ring Road
\r\nBangalore 560 103
\r\nKarnataka - India
\r\nTel : +91 80 4677 3333
BG Exploration and Production India Limited
\r\nBG House, Lake Boulevard Road,
\r\nHiranandani Gardens, Powai
\r\nMumbai - 400076
We want to make your experience at Shell a great one. To help us, we\u2019re keen to hear from you. We want to understand how we\u2019re doing and how we can improve our service to you.
\r\n\r\n", "image": {"src": "/help-and-support/jcr_content/root/main/section_1209730682_c/promo.shellimg.jpeg/1740040212963/voice-of-the-customer__q-cbb806e0.jpeg", "alt": "man with assistant", "width": 2271, "height": 1277}}, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_1209730682_c/promo"}], "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main/section_1209730682_c", "model": {"title": "Contact details for Shell offices in India"}}], "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/main", "model": {}}, {"organism": "Container.Footer", "children": [{"organism": "Breadcrumb.Large", "model": {"links": [{"name": "Home", "value": "/index.html"}, {"name": "Help and support", "value": "/help-and-support.html"}]}, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/footer/breadcrumb"}, {"organism": "Container.Raw", "ref": "/jcr_content/root/footer/inherited.model.json", "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/footer/inherited", "model": {}}], "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content/root/footer", "model": {}}], "id": "/conf/shell/settings/wcm/templates/base/structure/jcr_content/root", "model": {}}], "model": {"title": "Help and support", "text": "Explore Shell's help and support page: Find answers to your enquiries, contact details and assistance for any Shell product you use.", "links": [{"name": "canonical", "value": "/help-and-support.html"}, {"name": "errorUrl", "value": "/error.html"}, {"name": "hierarchy", "value": "en_in/help-and-support"}, {"name": "homeTitle", "value": "Shell in India"}, {"name": "homeUrl", "value": "/index.html"}, {"name": "locale", "value": "en-IN"}, {"name": "title", "value": "Help and support | Shell in India"}, {"name": "textDirection", "value": "ltr"}, {"name": "template", "value": "base"}, {"name": "contentPath", "value": "/content/shell/countries/india/en_in/help-and-support"}, {"name": "externalDisclaimerText", "value": "Shell plc Legal Disclaimer\r\nYou are now leaving the Shell website.\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\nThank you for visiting the Shell website."}, {"name": "themeMode"}, {"name": "lastModified", "value": "2026-04-29T07:02:03.537Z"}, {"name": "themeName", "value": "base"}, {"name": "themePath", "value": "/etc.clientlibs/amidala/clientlibs/theme-base"}, {"name": "themeCss", "value": "/etc.clientlibs/amidala/clientlibs/theme-base.ACSHASHb291465fc8d3c7bcefde74d34044b698.css"}]}, "id": "/content/shell/countries/india/en_in/help-and-support/jcr_content"}